Shipping & Delivery

Shipping Policy

carat24.in shall deliver all products purchased online within 10 days from the date of purchase. We may use third-party courier / postal services for delivery and shall not be liable for any delay caused by the delivery service providers. Before accepting delivery of the product/s, please ensure that the packaging has not been damaged or tampered with. If you believe that the merchandise is not in good condition, or if the packaging is tampered with or damaged, please refuse to take delivery of the package; otherwise, it will be presumed that you have accepted the delivery.

Refunds will be done in the following cases:

1. Packages lost in transit. 2. In case carat24.in discovers that a wrong item has been shipped to you. 3. Refunds will be made in customers online wallet, which can be used for future purchases.

No refunds will be given in the following cases:

1. Incorrect or outdated delivery address. 2. Incorrect address format including any form of a PO Box address. 3. After 3 failed delivery attempts by our courier agencies 4. Package refused by the recipient. 5. Sizing issues. Please review our size guides carefully before making your purchase. 6. Products returned in a used or damaged condition. 7. If the Jewellery is not faulty or damaged. 8. Minor color and design variations. Note : There may be some variation from the photographs on our website.

Product Exchange

If customer receives a wrong item or an item they did not order they are eligible for an exchange. After receiving the returned item and verifying the issue, the entire amount will add into the customers wallet. The customer can use this amount for their next purchase on the website. The customer can exchange or return the products in 3 days after shipment delivered. After 3 days you are not eligible for return or exchange.

Transit Insurance

All goods will be fully insured by carat24.in until they reach you, so your purchase is 100% safe.